THE JUNGLE JOURNAL is based in Texas, United States and Galicia, Spain. All orders for the United States are shipped from Texas, via the United States Postal Service while orders destined for elsewhere in the world are shipped from Spain via Correos. Tracking is unfortunately not available on standard orders and the orders are shipped typicaly once a week, on Friday.
For delivers whitin United States and Europe the magazines and the rest of our products may take between 3 and 10 days to arrive, and depending on where you are located in the rest of the world may take between 2 and 4 weeks.
We sincerely hope you enjoy your purchase, but if you are seeking a refund we offer the following options:
- Due to the nature of most of our products, both the printed magazine and our handmade products, we unfortunately cannot offer refunds for any items already sent unless there is some damage incurred in the process of packaging and shipping. Should this happen, please send us a photo along with your receipt.
- In the case of any of our t-shirts you have 30 days to return it in the same conditions that the items was sent. Once we receive it we will reimburse you the total price with the exception of the delivering fees.
- In the event of a missed delivery or missing shipment, we will gladly reship the order, accounting for any reasonable customs of global pandemic delays. At the moment, we typically wait 6 weeks from initial mailing for reshipment.
Please note: should this missed delivery be the result of inaccurate delivery information upon ordering or avoidable missed deliveries on the part of the customer, all fees for reshipment will be incurred by the customer.
Any questions about shipping may be sent to firstname.lastname@example.org.